Privacy Policy

Introduction

Your privacy is important to us. Maltiverse S.L. ("Maltiverse", "we", "us", or "our") is committed to respecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation ("GDPR"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://maltiverse.com (the "Site") and any other websites or services we own and operate (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

Definitions

In this Privacy Policy:

  • "Personal Information" refers to any information that relates to an identified or identifiable individual. This includes, but is not limited to, your name, email address, postal address, telephone number, IP address, payment details, and information about how you use our Site and Services.
  • "User-generated Content" refers to materials (text, images, videos, etc.) voluntarily supplied to us by our users for publication, processing, or usage on our platform.

Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected through our Services, as well as any related services, sales, marketing, or events. Please note that our Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites or services you visit.

Information We Collect

We collect personal information in the following ways:

1. Information You Provide Voluntarily

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account on our Site
  • Purchase a subscription or make a payment
  • Fill out forms or fields on our Site
  • Subscribe to newsletters or updates
  • Participate in surveys, promotions, or events
  • Contact us via email, phone, or other channels
  • Submit user-generated content for publication

The personal information we collect may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment details (e.g., credit card information)
  • Any other information you choose to provide

2. Information Collected Automatically

When you access or use our Services, we may automatically collect certain information about your device and usage, including:

  • Log Data: This includes your IP address, browser type, operating system, pages visited, time and date of access, time spent on pages, and other statistical data.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. For more details, please refer to our Cookie Policy.
  • Error Reporting and Performance Monitoring: We use third-party services like Sentry to collect technical data when errors occur. This may include your IP address, device information, browser type, and actions performed before the error occurred.

This information helps us improve our Services, diagnose technical issues, and enhance user experience. While this data may not identify you personally on its own, it may be possible to combine it with other information to identify you.

How We Use Your Information

We use your personal information for the following purposes:

  • To Provide and Maintain Our Services: Including account creation, processing transactions, and providing customer support.
  • To Personalize Your Experience: Tailoring content and features to your preferences.
  • To Communicate with You: Sending administrative information, updates, security alerts, and marketing communications (with your consent).
  • To Process Payments: Using third-party payment processors like Stripe to handle payment transactions securely.
  • To Analyze and Improve Our Services: Using data analytics tools like Google Analytics to understand how users interact with our Site and Services.
  • To Ensure Security: Monitoring and analyzing usage and activity trends to detect and prevent fraudulent or illegal activities.
  • To Comply with Legal Obligations: Fulfilling our legal, regulatory, and contractual obligations.

Legal Basis for Processing Your Personal Information

Under GDPR, the legal bases we rely on for processing your personal information include:

  • Consent: When you have given clear consent for us to process your personal data for a specific purpose. You may withdraw your consent at any time by contacting us.
  • Performance of a Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.
  • Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

Disclosure of Personal Information to Third Parties

We may share your personal information with the following categories of third parties for the purposes described in this Privacy Policy:

1. Service Providers

We use trusted third-party service providers to perform certain services on our behalf, including:

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

2. Affiliates and Subsidiaries

We may share your information with our affiliates and subsidiaries for purposes consistent with this Privacy Policy.

3. Legal Obligations

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information becomes subject to a different privacy policy.

International Data Transfers

Your personal information may be transferred to—and processed in—countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information outside the European Economic Area ("EEA"), we implement appropriate safeguards to ensure that your personal information remains protected, such as:

  • Using Standard Contractual Clauses approved by the European Commission
  • Ensuring that third-party service providers are certified under the EU-U.S. Privacy Shield framework (where applicable)

Security of Your Personal Information

We implement a variety of security measures to maintain the safety of your personal information. These include:

  • Using Secure Socket Layer (SSL) technology to encrypt data during transmission
  • Storing data on secure servers with restricted access
  • Regularly updating our security protocols and software

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

When your personal information is no longer required, we will securely delete or anonymize it. If you request deletion of your personal information, we will delete it within 30 days unless we are legally required to retain certain data.

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal information:

  • Right of Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: Request that we limit how we use your data.
  • Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to the processing of your personal data for certain purposes.
  • Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing that have legal or similarly significant effects.

To exercise any of these rights, please contact us at support@maltiverse.com. We may need to request specific information from you to confirm your identity.

Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information.

Use of Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand how you use our Site and enable certain functionalities. For detailed information about the cookies we use and how you can manage your preferences, please refer to our Cookie Policy.

User-Generated Content

Any user-generated content you submit for publication on our Site will be public after posting. Once published, it may be accessible to third parties not covered under this Privacy Policy. Please consider the personal information you choose to include in such content.

Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information becomes subject to a different privacy policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. If we make significant changes, we will notify you by email (if we have your contact information) or by posting a notice on our Site prior to the change becoming effective. Your continued use of our Services after such modifications will constitute your acknowledgment of the modified Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Additional Disclosures for GDPR Compliance

Data Controller

Maltiverse S.L., located at the address provided in the Contact Us section, is the Data Controller of your personal information for the purposes of GDPR.

International Data Transfers

When transferring personal data outside the EEA, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure that your personal information receives an adequate level of protection.

Your Rights and Controlling Your Personal Information

You have the right to:

  • Restrict Processing: Request that we restrict the processing of your personal information under certain circumstances.
  • Object to Processing: Object to the processing of your personal information based on legitimate interests.
  • Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Deletion: Request that we delete your personal information under certain circumstances.

To exercise any of these rights, please contact us at support@maltiverse.com. We will respond to your request within one month.

Sentry Error Reporting and Performance Monitoring

We use Sentry, a third-party service provided by Functional Software, Inc., for error reporting and performance monitoring. Sentry helps us identify and resolve technical issues to improve our Services. When an error occurs, Sentry may collect the following information:

  • IP address
  • Device information (e.g., device type, operating system)
  • Browser type and version
  • User actions leading up to the error
  • Error logs and stack traces

This data is used solely for diagnosing and fixing technical problems and is handled in accordance with Sentry's Privacy Policy. We have entered into a data processing agreement with Sentry to ensure your personal information is protected.

Data Security Measures

We take the security of your personal information seriously and implement the following measures:

  • Access controls to restrict access to personal information on a need-to-know basis
  • Encryption of data in transit and at rest where applicable
  • Regular security assessments and audits
  • Employee training on data protection and privacy

Complaint Resolution

If you believe we have violated your privacy rights under GDPR, you have the right to lodge a complaint with a supervisory authority in your country of residence.

Unsubscribe from Communications

If you wish to unsubscribe from our marketing communications, you may do so by clicking the "unsubscribe" link in any email or by contacting us at support@maltiverse.com. Please note that you may still receive administrative or service-related communications.

External Links

Our Site may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any external sites you visit.